1. What is the delivery timeline for my order?
You can find delivery information on each product's detail page or in our shipping policy. The delivery period starts the day after placing your order. Orders made on Fridays might be processed the next Monday. If the final delivery day is a weekend or US public holiday, it will be extended to the next working day. A shipping confirmation email with tracking information will be sent once your order is dispatched.
2. Is it possible to exchange an item?
We currently do not offer direct exchanges. If you would like a different size or style, please place a new order and request a return for your original item within 30 days of delivery.
3. How do I report a defective product?
To report a defective product, email us at [email protected] with photos of the item, your order number, and a description of the problem. We will address your claim as soon as possible. If the product is confirmed to be defective or incorrect, we will work with you to offer a replacement or a refund.
4. What steps should I take to return a product?
Contact us at [email protected] to initiate a return, specifying the item you wish to return. Our customer service will assist you with the return process and required documentation.
5. Why am I unable to add an item to my cart?
The "add to shopping cart" button may be inactive if the item is out of stock, if you haven't selected your region (choose your country at the top right corner), or if the item isn't available in your region.
