We want you to be 100% satisfied with your purchase. If you're not completely happy, please review our policy below.
1. Return Window
- You may request a return within 30 days of order delivery.
- No refunds will be issued after this period.
2. Return Conditions
To qualify for a return, items must:
- Be unworn and unwashed
- Have all original tags/labels attached
- Be in original packaging (if applicable)
Exceptions:
- Final sale items marked "non-returnable"
- Hygiene-related products (e.g., swimwear, intimate apparel)
- Any exclusions will be clearly noted on the product page.
3. Exchanges
- We do not offer direct exchanges for size/color changes.
- If you need a different item:
- Place a new order
- Request a return for your original item
- For defective/wrong items, we may offer a replacement or refund at our discretion.
4. Return Shipping Costs
- Defective/Wrong Items: We'll cover return shipping or provide a prepaid label.
- Change-of-Mind Returns (e.g., wrong size): Customer pays return shipping.
- Original Shipping Fees: Non-refundable unless due to our error.
5. How to Request a Return
- Contact us at [email protected] with your order number and reason.
- If the item is defective, include clear photos of the issue.
- We'll confirm approval and provide return instructions.
6. Refunds
- Once we receive and inspect your return, we'll email you.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Your bank/card issuer may require additional time to post the refund.
7. Late or Missing Refunds
- If you haven't received a refund after the timeframe:
- First check with your bank/card issuer.
- If unresolved, contact us at [email protected].
