We accept returns of eligible items within 30 days from the date of delivery, provided the following conditions are met:
- Items must be unworn, unused, and in their original condition (including intact tags, packaging, and any accompanying accessories).
- To support environmental sustainability, we strongly encourage you to reuse the original packaging when preparing your return. This helps minimize waste and reduces the environmental impact of return shipments.
For detailed instructions on initiating a return (including return authorization
procedures and shipping addresses), please contact our support team at
[email protected]. Our team will provide step-by-step guidance and confirm the correct
return address before you ship any items back.
As outlined in our full Shipping Policy, we provide shipping services to addresses within the United States and Canada. For orders destined for Canada, we typically utilize USPS International or a comparable trusted carrier, selected based on factors like delivery reliability and efficiency.
Once your order has been dispatched, a unique tracking number will be sent to your registered email address. For Canadian shipments, please note that tracking information may only update until the package reaches Canadian customs or is transferred to the local delivery carrier (e.g., Canada Post). For comprehensive details on estimated delivery times, and other transit-related information, please visit our full Shipping Policy page.
We prioritize the selection of high-quality materials and partner with suppliers who align with our standards for quality, comfort, and responsible sourcing. Whenever possible, we seek out materials and suppliers that prioritize ethical practices—including fair labor standards and reduced environmental impact—to ensure our products meet both functional and sustainability goals.
To learn more about our commitment to sustainable practices, ethical sourcing, and our material selection process, please visit the “About Us” page on our website.
To preserve the quality, fit, and longevity of your purchased items, we recommend the following care practices:
- For most products, hand washing or machine washing on a delicate cycle (using mild detergent) is ideal to prevent fabric damage.
- To conserve energy and reduce wear on fabrics, we suggest line drying your items instead of using a dryer.
For item-specific care instructions (e.g., for specialized fabrics or prints), please refer to the care label attached to the product or contact our support team for additional guidance.
